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Terms & Conditions

Terms & Conditions

Welcome to Juiczy web site online store. Terms and conditions stated below applies to all visitors and users of Juiczy. You're bound by these terms and conditions as long as you're on https://juiczy.my.

General

The content of terms and conditions may be change, move or delete at any time. Please note that Juiczy has the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Juiczy will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Juiczy.

Comments and Feedbacks

All comments and feedbacks to www.juiczy.my will remain Juiczy's property.

User shall agree that there will be no comment(s) submitted to the www.juiczy.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Newsletter

User shall agree that Juiczy may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold Juiczy harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites

Any access link to third party sites is at your own risk. https://juiczy.my will not be related or involve in any such website if the user's content/product(s) got damaged or loss have any connection with third-party site.

Inaccuracy Information

From time to time, there may be information on https://juiczy.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

Termination

This agreement is effective unless and until either by the customer or https://juiczy.my. Customer may terminate this agreement at any time. However, www.juiczy.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Shipping

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Return Policy

  1. Return due to change of mind
    • Getfly enterprise will happily accept returns due to change of mind as long as a request to return is received by us within 1 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
    • Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.
    • Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
    • Getfly enterprise will refund the value of the goods returned but will NOT refund the value of any shipping paid.
  2. Warranty Returns
    • Getfly enterprise will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
    • Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
    • Upon return receipt of items for warranty claim, you can expect Getfly enterprise to process your warranty claim within 7 days.
    • Once the warranty claim is confirmed, you will receive the choice of:
      1. refund to your payment method
      2. a refund in-store credit
      3. a replacement item sent to you (if stock is available)

Delivery Terms

  1. Transit Time Domestically
    • In general, domestic shipments are in transit for 3 - 5 Business days
  2. Change Of Delivery Address
    • Orders placed before 02 PM - GMT (UTC+08) will be dispatched the same day, otherwise, within the next business day. For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
    • Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  3. Items Out Of Stock
    • If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
  4. Delivery Time Exceeded
    • If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
  5. Tracking Notifications
    • Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  6. Parcels Damaged In Transit
    • If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
  7. Cancellations
    • If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
  8. Process for parcel damaged in-transit
    • We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
  9. Process for parcel lost in transit
    • We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
  10. Customer service