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Shipping & Delivery

Shipping & Delivery

Shipping

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Delivery Terms

  1. Transit Time Domestically
    • In general, domestic shipments are in transit for 3 - 5 Business days
  2. Change Of Delivery Address
    • Orders placed before 02 PM - GMT (UTC+08) will be dispatched the same day, otherwise, within the next business day. For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
    • Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  3. Items Out Of Stock
    • If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
  4. Delivery Time Exceeded
    • If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
  5. Tracking Notifications
    • Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  6. Parcels Damaged In Transit
    • If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
  7. Cancellations
    • If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
  8. Process for parcel damaged in-transit
    • We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
  9. Process for parcel lost in transit
    • We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
  10. Customer service